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I have 2 phones in an office. Extensions 123 (with DID and mailbox) and 456 (extension only) and both extensions have the same CID. Ext 123 has shared call appearances enabled. Ext 456 has the BCA for ext 123. So both extensions will be able to answer, hold and pickup calls for ext 123.
How can I ring both extensions simultaneously if ext 456 is called directly from internal? No answer, caller will get ext 123’s vm.
I tried “Simultaneously ring” on ext 456 but got a warning “Warning: The additional phone you configured is an extension. Please ensure it is a SIP extension.”
I also tried creating an A.A. with transfer to ext 123. The call gets transferred but it plays the canned message first - “thank you for calling, if you know the extension of the………... Please hold while I transfer your call.” I tried recording a 5 second silence, the canned message is still playing.
Lastly, I have also tried on ext 456 Call forward “Always Destination”, “Busy Destination”, and “No Answer Destination” to ext 123. The phone just keeps ringing b/c 456 is an extension only. The call doesn’t go to ext 123’s vm.
Mitel Connect build 21.87.9727
Please help!
How can I ring both extensions simultaneously if ext 456 is called directly from internal? No answer, caller will get ext 123’s vm.
I tried “Simultaneously ring” on ext 456 but got a warning “Warning: The additional phone you configured is an extension. Please ensure it is a SIP extension.”
I also tried creating an A.A. with transfer to ext 123. The call gets transferred but it plays the canned message first - “thank you for calling, if you know the extension of the………... Please hold while I transfer your call.” I tried recording a 5 second silence, the canned message is still playing.
Lastly, I have also tried on ext 456 Call forward “Always Destination”, “Busy Destination”, and “No Answer Destination” to ext 123. The phone just keeps ringing b/c 456 is an extension only. The call doesn’t go to ext 123’s vm.
Mitel Connect build 21.87.9727
Please help!
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