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  • Connect Client Drag and Drop Issue

    Our operator started testing the Connect Client and we discovered that we cannot drag an incoming call down to a contact that is at the bottom of the screen. When using the compact view we cannot drag the call to anyone that is on one of the last three rows. She has a number of groups so there will always be contacts at the bottom of the screen. I am sure there is a simple solution but I cannot figure it out.

  • #2
    What version of Connect client? What operating system is the user's workstation on?


    • #3
      Sorry for the delay, I was on vacation. Client version 213.100.2973.0 and Windows 7 or Windows 10.


      • #4
        This is a problem with the latest build and client. We have 2 customers and ourselves with the issue. We have a Shoretel case opened and waiting on the next build at the end of this month which is supposed to resolve the issue. A work around is to add some fake contacts starting with Z that fills the space you cannot reach at the bottom of the page.