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  • ShoreTel 14.2 DNIS and Hunt Groups with server down ?

    We have a VMware ShoreTel 14.2 server with 8 sites.

    There is a single PRI at the HQ site using DNIS to route calls.

    Each site has a Hunt Group hosted on its local switch.

    If the server goes down, but the switches and PRI are up, will DNIS at the HQ site still route calls to Hunt Groups at other sites?

  • #2
    Yes, your DNIS maps will survive without the server and route to your hunt groups so long as there's a connectivity path between your trunk switch and the switch responsible for the hunt group.

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    • #3
      Thank you for the answer. This makes sense.

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