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  • Pete_witty
    Thatís the agent set up, make sure email address is there for the agent

    Leave a comment:

  • MattGE
    started a topic ECC Email queue not being recieved by agents

    ECC Email queue not being recieved by agents


    I am trying to get ShoreTel ECC email queues to work. Inside diagnostics the email status 'green', I can see emails in the queue, within 'Active Emails'. When I log my test agent into the group nothing happens, I expected it to offer the agent the emails in the queue.

    I don't know whether this is related but if I set the email assignment mode to 'Email Address Set by Agent (Client Side)', it will not let me log in. It says 'Login failure - the email address on the agent PC is missing'.

    Any help would be great!