Pickup Calls on Hold

[LonnieBear]

I can't, for the life of me, figure out how to pickup calls that are on hold at another extension. Permissions are at full, what else do we need to do?

[Smithermang]

Try using Unpark and then input the extension.

[LonnieBear]

Okay that did work! I knew we had done it before. There doesn't appear to be any way to pick it up from Extension Monitor. But it won't be hard to train 2 receptionists on this little trick. Thanks!

[Jason Learmouth]

I would expect to see Pick-up or Unpark as a right click context option if you click on the user in Extension Monitor.