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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Phone Display Blocky

    Below is what I just posted at the yahoo forums I figured this might help here if you have a phone display going bad you can fix it using this method.

    I've had this issue to many times I decided to take matters into my
    own hand here is the fix for the phone blocks in my example I will
    use the IP 230

    1. log into your ShoreTel server and go to c:\inetpub\ftproot
    2. Open a file called "shore_sev.txt"
    3. Look for these lines
    IconPixmap "icons_sev_060328.bmp"
    FontPixmap "font_060131.bmp"
    4. find the files in the same directory and copy them in the same
    directory rename the copys like so "Example"
    from "Copy of font_060131.bmp" to "font_060131NEW.bmp"
    from "Copy of icons_sev_060328.bmp" to "icons_sev_060328NEW.bmp"

    5. go back into the "shore_sev.txt" and rename the lines to show your
    new bmp's like so
    IconPixmap "icons_sev_060328NEW.bmp"
    FontPixmap "font_060131NEW.bmp"
    6. Save the file and reboot the phone this will update the display
    and fix your issue.

    7. after phone is fixed go back into "shore_sev.txt" and change it
    back to the original setting so an upgrade dosent mess up your system.
    IconPixmap "icons_sev_060328.bmp"
    FontPixmap "font_060131.bmp"
    Sergio Valles
    [email protected]
    # 909-972-0398 Direct
    Certified ShoreTel Engineer

  • #2
    Nice find!!!

    Thanks for the info


    • #3
      This worked perfectly. Thanks for the info,

      Is Shoretel working on a fix for this?