Phone Display Blocky

[svalles]

Below is what I just posted at the yahoo forums I figured this might help here if you have a phone display going bad you can fix it using this method.

I've had this issue to many times I decided to take matters into my
own hand here is the fix for the phone blocks in my example I will
use the IP 230

1. log into your ShoreTel server and go to c:\inetpub\ftproot
2. Open a file called "shore_sev.txt"
3. Look for these lines
IconPixmap "icons_sev_060328.bmp"
FontPixmap "font_060131.bmp"
4. find the files in the same directory and copy them in the same
directory rename the copys like so "Example"
from "Copy of font_060131.bmp" to "font_060131NEW.bmp"
from "Copy of icons_sev_060328.bmp" to "icons_sev_060328NEW.bmp"

5. go back into the "shore_sev.txt" and rename the lines to show your
new bmp's like so
IconPixmap "icons_sev_060328NEW.bmp"
FontPixmap "font_060131NEW.bmp"
6. Save the file and reboot the phone this will update the display
and fix your issue.

7. after phone is fixed go back into "shore_sev.txt" and change it
back to the original setting so an upgrade dosent mess up your system.
IconPixmap "icons_sev_060328.bmp"
FontPixmap "font_060131.bmp"

[southeasternMI]

Nice find!!!

Thanks for the info

[jkimes]

This worked perfectly. Thanks for the info,

Is Shoretel working on a fix for this?