Resetting a 480/480g phone to factory settings remotely

[kremus]

Does anyone know how to do this or if its possible? I know how to do it via the mute commands but was wondering if this can be done remotely via Director or telnet/ssh? If telnet or ssh, does anyone know the password or the command to enable telnet? I attempted to enable via the phonectl tool on the server but get a Authenticate Error.

Thx

[crimson.falconer]

Replace x's with the phone ip address

phonectl -pw 1234 -telneton xxx.xxx.xxx.xxx

telnet xxx.xxx.xxx.xxx

You could try the command: reset

I'm not 100% sure if this command factory resets as it seems to still maintain the 802.1x pw.

[kremus]

I tried that command. It works on our 230 phones. Not the 480's. I get an Authenticate error.

[stevewright345]

There is no way to factory reset a phone remotely. I spent a good deal of time researching this when I was re-IPing a customer network remotely. For some odd reason, 3 of the phones had static configs manually entered. I could telnet into them, but the RESET command only reboots them and does NOT reset them to factory values.

I have no experience with the 480 model. So maybe it's got more features over telnet.

Short answer: You must be physically at the phone to reset to factory values.

[Palitto Consulting]

The SSH private key for the user "admin" is on the server in "Shoreline Data\keystore\ssh\hq_rsa". Once logged in, you get to the CLI for these phones, which offers these commands:

setcfg # sets the parameter in group to the value
getcfg # gets parameter in group
reset # resets parameters to factory default value
log # log control settings
netstats # dumps values in the netstats datamodel
netstatus # dumps values in the netstatus datamodel
time # dumps the current time to nanosecond resolution
setclock # sets the hw clock.
getdm # dumps entire DM tree structure
settimezone # sets a timezone
events # dump event log
system # show system CPU/memory/storage
ping # ping a host over the network
traceroute # trace the network route to a host
capture # network packet capture utility
rebootwhenidle # reboot the phone when no active sessions
reboot # reboot the phone
firmwarestatusevent # propagate firmware status to TMS via SIP to switch

[stevewright345]

oooh, the 480's have ssh. Learned something new today.

[kremus]

Thx. I was able to log in via SSH. I did have to convert the existing key to a putty version but no big deal.

[augie]

Resurrecting this from dead baby!

There is actually a way to factory reset the 400 series phones - it was just undocumented.

You SSH into your 400 series phone(s), type exit, elevate to root (password ShoreTel) and type "ftclean"

You will see the following:

p2_phone
phone is running, --reboot implied
This will reset the phone to factory defaults.

Are you sure you want to do this (yes/NO)?

Furthermore, TAC has released a KB article on a new utility for the 400 series phones that allow you to do this on a mass scale using the SSH hq_rsa key on the server. This can be scripted, and there are other remote commands you can do as well.

https://oneview.mitel.com/s/article/...ones-Phoneutil