Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Shoreware IPCS service stopping

    Can anyone tell me what might be causing the IPCS service to continuously stop? We have just setup an IP8000 and after setting up the SIP trunk and rebooting all of the switches and phones we began having this problem. We are using version 6.1 on a 2003 enterprise edition server. The event log only shows that the service was terminated unexpectantly but gives no specific reason.


  • #2
    The IP Phone Configuration Service (IPCS) manages the IP phone configuration process. This includes configuration file downloads and the database updates.

    To have the IP8000, you need to running ShoreTel 6.1 Build 11.15.3203.0 or higher

    I believe there is a IPCS log on teh server you might want to check. Did you uncheck "Use port 5004" on the server when installing the Conference phone? I assume that's when this occured.



    • #3
      IPCS stopped


      You are correct. This service stopped working when we unchecked use port 5004. I will take a look on the server for the ICPS log you spoke of. Thanks for your information.