Inbound Call Identify

[JnascECSI]

Hope some one can help me out.

We have 2 Toll Free numbers that we use on 2 websites we own for marketing. What i'm trying to do is When lets say a customer dials a number from the websites it's routed to a local DID.

I'm trying to pass these calls to our inside sales group but be able to let the sales department see what website they are coming from.

I've tried to make mailbox only extensions and then pass them to the workgroup but it shows the CID of the caller and not identify the mailbox it's coming be routed from.

Any ideas on how to do this?

[cbwhitehill]

Why not create two workgroups and point your 800 #'s to the different workgroups. Then have your agents logged into both workgroups. That way they see which workgroup the call is coming from and can answer accordingly.

[Forum]

DNIS is what your looking for.

[JnascECSI]

Why not create two workgroups and point your 800 #'s to the different workgroups. Then have your agents logged into both workgroups. That way they see which workgroup the call is coming from and can answer accordingly.

Yea i tried that but as you know Sales Reps sometimes are'nt the smartest people and it totally messed them all up.

[VonZipper]

You can point the 800 numbers at different DID numbers, and program then in the DNIS section. Where it says, Dialed Number, type in the text you want it to show. When they get a call, the display in PCM will show what number or website they called about.

[aclements]

limit DNIS dialled number text to 20-ish characters, or you get strange behavior... TAC wouldn't give me a hard limit, but said 20 should be safe.

[JnascECSI]

You can point the 800 numbers at different DID numbers, and program then in the DNIS section. Where it says, Dialed Number, type in the text you want it to show. When they get a call, the display in PCM will show what number or website they called about.

That did the Trick, TYVM