Hello everyone, long time listener, first time caller.
I am still new to ShoreTel but I will say that I like what I am seeing so far. Coming from an Avaya IP Office background, I am excited about a nice reliable system that seems pretty easy to program/maintain.
Anyway, I am working on a system and they would like to have certain users have the ability to record phone calls of specific users. For example, the manager of a group wants to be able to record calls randomly for members of the group. They are not using Workgroups, these would be calls directly to the user's extension. They also do not want to monitor the call while they record it. They want to just be able to record the call and then go back and listen to it later. Is this possible? Any easy way to do it?
Thanks in advance!!!

I am still new to ShoreTel but I will say that I like what I am seeing so far. Coming from an Avaya IP Office background, I am excited about a nice reliable system that seems pretty easy to program/maintain.
Anyway, I am working on a system and they would like to have certain users have the ability to record phone calls of specific users. For example, the manager of a group wants to be able to record calls randomly for members of the group. They are not using Workgroups, these would be calls directly to the user's extension. They also do not want to monitor the call while they record it. They want to just be able to record the call and then go back and listen to it later. Is this possible? Any easy way to do it?
Thanks in advance!!!
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