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  • single ring

    anyone know why a phone would start only ringing one time before going to voicemail? Ihave tried looking at the settings, resetting the switch the phone is on, and of course resetting the phone, but it continues.

  • #2
    In director, In the user's settings, under Personal options, Click on Standard under "Edit Call Handling Modes". See what the No Answer Number of Rings is set to.

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    • #3
      It is set to 3 rings. When you dial this user, you hear 3 rings on the dialing phone, but at her desk (at the phone in question) it only rings one time

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      • #4
        Do you have a custom ringtone downloaded to the phone?

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        • #5
          no, we don't really use those at all

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          • #6
            It is possible that you are hearing the single alert from call manager and the phone ringer is turned all the way down.

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            • #7
              In our case, we did find the ringer volume on the phone was turned down. I guess the call manager always did the short single ring, and we just did not notice over the phone ringing.

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