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  • How often do you reboot ShoreTel?

    Hi,

    Just curious how often everyone reboots their ShoreTel Devices (server, switches, phones)?

    We perform an auto weekly reboot of the ShoreTel Director server, but we do not regularly reboot the switches/phones. Sometimes we have strange issues (switch connectivity issues) in which we have to manually reboot the switch and was wondering if we should start rebooting the switches on a regular basis as well.

  • #2
    We usually reboot the Shoreware Director and the distributed voicemail servers when we apply MS patches. I've never rebooted the switches or phones on a regular basis.

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    • #3
      HQ and DVM's weekly. Switches or phones on upgrades or when needed.

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      • #4
        Never unless needed. I've found that when a reboot or service restart is frequently needed there are bugs on that version and a maintenance version upgrade of director is due.

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        • #5
          The server gets rebooted whenever MS releases a new batch of patches. The switches and phones only get rebooted when we apply a new ShoreTel version or if there is a problem that requires a switch reboot. We expect the switches to be rock solid like a traditional PBX and while they're not quite that reliable, they do seem like they just run and do their job.

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          • #6
            Ditto jmarthaler

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            • #7
              Typically during upgrades....going to do one in a couple of weeks so we can eventually bump up from 8.1 to 11.

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              • #8
                Switches and phones - only reboot when needed.

                Servers - we have automatic updates disabled by group policy for the ShoreTel servers (because it caused problems in the past), so we go through once every month or two and apply all the pending Windows updates and then they reboot. Other than that we generally don't reboot the servers either.

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                • #9
                  Hi Jesse, There are a number of reason why you may have switch connectivity issues

                  1) Recommend that you manually configure the ethernet port of the SG switches to 100M/FD and mirror this on your network switches too. if they revert to 10M HD you will experience switch connectivity issues
                  2) Disable Spanning Tree Protocol on the network switch ports. Switch can disconnect during the Learning phase
                  3) Disable icmp re-directs. Re-directs cause SG disconnects BUT you may also experience one way or "choppy" audio.

                  The above 3 will all cause switch connectivity issues. I have seen SG switches change to 10M HD when connected to Cisco and HP Procurve switches and initially set to 100M Auto (default setting). Before reseting the SGs next time take a look at the LAN port status in Quicklook to see what it currently is set to.

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