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  • 3 dead phones in 3 days

    Hi All,

    First time poster.

    We have a small ShoreTel install, about 120 phones. It's a mix of mainly IP230's with some 110's and 560's. Over the past 5 days, we've lost 2 IP230's and an IP110. They just "lock up" and all the programmable lights just stay solid green. Power cycling the phones do nothing (PoE, unplug/plugin).

    Is there some soft of hard reset we can perform or are these babies goners?

    Thanks,
    Jason

  • #2
    We had an issue similar to this happen with a 115 phone. I found the answer on this forum.

    On the phone, key in the following:
    Mute > 772661 > #

    It should perform a hard reset. You will then have to power cycle the phone.

    Comment


    • #3
      Originally posted by Flipmstr2 View Post
      This is the post that fixed it for me.

      Comment

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