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  • Dial by name HELP! Please!

    I have a new Shoretel user named Shelley. For some reason, her name cannot be "located" by outside callers (neither first nor last name). I've checked her user settings and they look correct to me. Please advise. Thanks in advance.

  • #2
    Define "can't be located". What is the caller hearing?

    If the user hasn't recorded their name in their voicemail box, a caller won't hear anything if they do a search. I think the system will say the extension though.

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    • #3
      Originally posted by AdvanceIT View Post
      Define "can't be located". What is the caller hearing?

      If the user hasn't recorded their name in their voicemail box, a caller won't hear anything if they do a search. I think the system will say the extension though.
      Thanks. I'll have her record her name and see.
      Right now, when a caller enter "SHELLEY", the caller gets the message "Name cannot be located."

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      • #4
        That did it. Thanks.

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