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  • Inbound Caller Name Disappeared

    Until a couple of days ago, inbound caller ID was appearing with the name. Now only the id appears with no name. We have NI2/PRI. any idea what happened?>

  • #2
    Unless you have something funky in the States, the only way I know that the ShoreTel will show a name with the number is if the number is in the System Directory or in your contacts from Outlook (and call manager is running).
    I have also seen some weird things happen with caller id if you have overcooked the number of huntgroup members on a particular switch.

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