Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Incoming number report from an outside number..

    I'm hoping I'm not missing something, but I wish to run a report that will tell me how many incoming calls are coming from a particular outside number. I scanned through all the ShoreTel 9.x builtin reports but don't see it. Is this possible?

  • #2
    Well, you can run a trunk detail report, and that will show you all the calls. Maybe you can export it to a spreadsheet or something, then search?

    Comment


    • #3
      That's one of my option, but wanted to see if there is a cleaner and faster way.

      Comment


      • #4
        We have a special report in our reporting portal which looks up based on caller ID. I don't know of a better way to do this with ShoreTel's reports, however.

        Comment

        Working...
        X