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Has anyone out there had problems with a 220T1 dropping calls?
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Originally posted by rodriguezg
What are you experiencing exactly? We've had a specific issuebut I think it is related to different problem.
Dropped calls is tough because it could well be a carrier issue... -
it is very intermitant. We havent had this problem probably for about 1 month or so. The problem occurs only on the 220T1. Shoretel has already pulled logs but they need more info. They have already pulled todays logs but its funny we just cant pinpoint whats happening yet. We have already moved users on to other switches. This issue drops calls whether they are internal calls or external calls. It can drop them imediatley or after 10minuets or after 30minuets.Comment
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Originally posted by rodriguezg
What happens on the phone when the call is dropped? Do you see the screen flash? Do you have IP phone failover turned on? If so, do you see the phone move to a different shoregear switch at the site?Comment
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Originally posted by rodriguezg
What's the Shoretel Service Request #?Comment
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the screen does not reset or flash. It just drops the call and goes back to the default screen(shows time/date,name, ext,etc.) PSTN failover is not turned on. what we do is just remove everyone off of the switch, and on to other switches.Comment
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Originally posted by rodriguezg
Ah not, PSTN Failover. IP Phone Failover (allows phones to move to another SG switch if one goes out of service). When moving them to another switch, what kind of switch do you move them to?Comment
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oh ok, sorry, i understood the question but wrote something else. Doing too many things at once. So, when we move the users off of the 220t1 we move everyone on to a 120/24. All of our other switches are 120's. This is a new switch that we bought as part of a final phase of our campus wide upgrade. This is the only switch that has the problem. I dont like it so far.
Managment is getting tired of this happeing so we are moving ahead with getting a new 220t1 to swap with the old one to see if its just a bad switch.Comment
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Originally posted by rodriguezg
Give me a call. We should discuss this as this sounds like an issue we've been working with engineering/escalations on at Shoretel for a few months now. I'll like to roll your service request number from Shoretel into ours so we have more data to look at.Comment
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We are currently experiencing problems with a newly installed 220t1A. Seems to be similar to what you are describing. Our issue seems to be the switch locks and drops all calls simultaneously. It seems to happen randomly, but requires a physical reboot of the switch to clear. We have run traps of all sorts to try and find dipped IP's or some network issue, but nothing. We have already swapped out the 220T1a once and are still seeing the same issue. Our next step is to put a different SG inplace and move all the phones to try and isolate it to the switch.
Would like to hear from anyone else having issues with this product.Comment
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The build is 13.24.2504.
We actually just upgraded 2 nights ago to this on TAC's recommendation because we were getting log errors. TAC said that this version should fix those errors but didn't.Comment
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To my knowledge, IP failover is not enabled because it is the only IP Phone capable switch in the system. I'll check with our techs. They have an additional T1K (which has no issues.) We did put a SG-120 in its place and has run problem free since install. Our testing of the 220T1A is showing boot issues. It registers to Director as having matching firmware, but on the maintainance port, it looks like is trying to download updates constantly. It is set for FLASH Boot as well.Comment
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I've had issues with the 220T1A as well. We've got two that have intermittently had the same issue with locking up/dropping calls. A reboot seems to solve it temporarily. We haven't done much by way of trouble-shooting, but I don't figure I should have to either. I've asked our vendor that these be replaced.Comment
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