Outbound Caller ID

[LonnieBear]

We have 5 buildings on our Shoretel system. Right now, all outbound calls show the same number on the caller ID. However, we have one office that we would like to start showing a unique number on caller ID. How would I go about doing this? I added the number to the Caller ID field in the Users "General" options, but it still passes the main number for caller ID. What else do I need to do?

[Forum]

We have 5 buildings on our Shoretel system. Right now, all outbound calls show the same number on the caller ID. However, we have one office that we would like to start showing a unique number on caller ID. How would I go about doing this? I added the number to the Caller ID field in the Users "General" options, but it still passes the main number for caller ID. What else do I need to do?

Set it under:
IP PHONES
IP Phone Address Map

[LonnieBear]

That will get me started. However, we have a single campus network that everyone is connected to. All the phones are on DHCP. Will I have to statically set all the phones in one building to be within the new address range? What if I wanted each phone's DID as the outbound caller ID?

[cburgy]

That will get me started. However, we have a single campus network that everyone is connected to. All the phones are on DHCP. Will I have to statically set all the phones in one building to be within the new address range? What if I wanted each phone's DID as the outbound caller ID?

In a campus environment, you haven't VLANed your voice network into seperate voice vlans in each building? That would really be the best approach, then you will have a unique subnet for each building whereby you can set the address map CESID.

[LonnieBear]

No, maybe the word campus implies something a little larger, but we are just a small campus with 120 or so students. We only have about 40 phones, they are just in different buildings. I need about 14 phones in one building to have a different caller ID so that we can distinguish campus numbers from a separate administrative number.

[cburgy]

No, maybe the word campus implies something a little larger, but we are just a small campus with 120 or so students. We only have about 40 phones, they are just in different buildings. I need about 14 phones in one building to have a different caller ID so that we can distinguish campus numbers from a separate administrative number.

You could statically assign IPs to the phone or do a DHCP reservation. Then you can setup your IP address map with the right CESID for each range.

Sorry, when you said campus, I assumed a larger organization. Campus means multi-building to me and usually a pretty big installation (either education or large corporate locations). I could see where a campus could be a small installation.

Alternatively, you can vlan your areas differently which would give them seperate subnets.

[phoneguy]

You didn't say if you were using a PRI or just analog lines. The caller Id feature will not work unless you have a PRI as it is grabbing an analog trunk and you can't change that caller ID.

[LonnieBear]

We are on a T1 / PRI. I did set up a static IP range and map, but the caller ID still showed up as the main number. (To test, I just call my mobile phone from the Shoretel phone).

[Forum]

We are on a T1 / PRI. I did set up a static IP range and map, but the caller ID still showed up as the main number. (To test, I just call my mobile phone from the Shoretel phone).

There are also some options in the Class of Service option screens related to Caller ID. I think they are just CESID, but I don't remember.

[RBlanton]

You can also change this at the user level of ShoreWare Director in the caller ID field and we will over ride the main billing telephone number that your carrier is using today. This will only work if your carry will allow it.

[LonnieBear]

I guess our carrier doesn't then. Nothing I do seems to change the outbound caller ID. We have a block of 100 DID numbers. One would think that any of those numbers could be used for outbound CID.

[eazeaz]

Caller ID

I think you have to have your carrier change the Caller ID setting from Carrier supplied to User Supplied. Otherwise, they will send out whatever number is listed as the main billing number.

[southeasternMI]

Yes, if you add the number you want to be displayed in the CID in the users profile that will over ride all other CID, but if you do that and it still doesn't work you have a carrier issue. The carrier will have to provision the PRI, so that they will send out all CID it recieves, because most carriers will only send out the billing # of the site and you have to get that changed to multiple CID.

Peace