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  • ShoreTel 10.2 no users listed in directory (Phone)

    Hi Guys,

    Recently installed version 10.2 15.41.3005.0 at a customer site as well as upgraded internally.

    If someone presses directory (IPPhone 230/560 etc), no users are populated in the system directory. Speed Dials that have been configured are shown once a user presses directory-speed.

    Using the options button as well as the mode button on the phone works. Call manager works - It will list the users in the system directory as well as outlook contacts.

    Has anyone run into this issue?

    Kind Regards,
    Cameron

  • #2
    We're on the same version and build and have no directory issues at all.
    Is your System Directory populated in SW Director?

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    • #3
      restart IPCS and IPDS services on the Server

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