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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Call Pickup Group Button

    I'm trying to add a button to use with a call pickup group. Should be simple, right?

    Here's the deal. I've added a call pickup group. The group works like it should. Now I'm trying to add a group pickup button on either a 560G or on a toolbar on PCM. The button form allows me to add a pickup button, but when I try and enter the pickup group extension in the button form extension field, Director fails to find the pickup group extension. Running 7.0. I've got a ticket in to ShoreTel on this but haven't heard back yet.

  • #2
    I want to say that we had this issue on 7.0, but never looked into the matter. Now running 7.5 and it is a non issue.


    • #3
      Found the problem

      It seems I was trying to program a "Pickup" button instead of a "Group Pickup" button. Live and learn...