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  • WG Membership from Outside Office

    I have a problem where I have a WG agent who needs to work from home 2 days and still be an active part of the WG. Does anyone have any suggested means of accomplishing this ?

    Regards, J

  • #2
    Assuming the agent has VPN access, have them use extension assignment to assign their extension to either a cell or their home number.

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    • #3
      I would recommend these, in order of priority:
      1. A hardware VPN with a ShoreTel phone at his house.
      2. A software VPN with PCM and a softphone
      3. Use External Assignment to ring a home or cell number

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      • #4
        Extension assignment sounds like the way to go. How is logging on and of of the WG handled in this case ?

        Regards, J

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        • #5
          Log into voicemail 7-9-3-(1 or 2). Or use Call Manager over a VPN connection or remote desktop session.

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