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  • On Hold Advertising

    I currently run music on hold with an Ipod with an sg24a switch for our one site which works great. But our marketing department wants to run on hold ads instead of moh for each of our companies. We have a parent company and 6 other companies under the parent. I know the moh through the sg24a is probably not an option because our Shoretel system is only one site, but is there a way to do this through the contact center?

  • #2
    Yes. The Enterprise Contact Center allows you to use multiple sources for MoH. So, you can play a technical upsell to someone calling your tech support department, and maybe a merchandise upsell to someone waiting for a CSR.