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  • Workgroup Question

    Hi,

    I am currently evaluating a shoretel system and have a question regarding workgroups. Is it possible to be a member of multiple workgroups and be logged in to one and logged out of another? Or is it best practice to only be a member of one group and overflow between workgroups as necessary?

    Thanks.

  • #2
    With the basic Workgroup feature, you can be a member of multiple WGs but you cannot isolate the logged in/out status of individual WGs. If you're logged in, you're logged into all WGs that you are a member of.

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    • #3
      Ok, thank you for the quick response.

      Comment


      • #4
        I have the same issue here, the solution is put 2 phones on the agents desk. Not the best solution but it does work.

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