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  • Redial Log

    Does anyone know if it is possible to eliminate certain items from being recorded in the Redial history? I have a customer who does not want to see the system wide pages in the redial history.

  • #2
    Which redial history, phone or PCM?

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    • #3
      Sorry about that...Phone

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      • #4
        This would have to be a feature ShoreTel adds, most likely. It is not something that would be easy to reverse-engineer. To my knowledge, there is no such option right now, and the change would be made in the ShoreTel switch firmware.

        Are these outbound or incoming pages?

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        • #5
          One more note: This could be doable on the following models using the ShoreTel Phone API: 560g, 565, 560, 265

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