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  • Agent Monitor

    Hey-

    does anyone know if there is an agent monitor for a regular workgroup agent.

    we are trying to make sure our agents can see if anyone else is logged in or out. other than giving them the supervisor which we dont want.

    Thanks

  • #2
    The only thing out there for Agents, would be the Queue Monitor...

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    • #3
      It would be possible to replicate the functionality of the agent monitor with custom software. The only issue would be the cost to do so. We'd be happy to get you a quote, but unless it is worth a couple thousand dollars to you, we probably wouldn't be able to do it. Depending on how many agents you have, upgrading call manager may be the cheaper solution.

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      • #4
        Shoretel Professional Services Real Time Workgroup Monitoring application can be used here...

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