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  • calling remote site local number

    We have a ShoreTel system with Multi Site - Hong Kong and Malaysia, and both installed a switch and connected to PSTN. Users in their site can press 9to access their local trunk for local outbound call. Say, HK user press 9 plus phone number can call to external HK local number.

    If HK user want to call a Malayisa mobile phone, is there any way to let HK user call to that phone through the trunk of the switch in Malaysia?

    Such that HK user can call that phone locally as Malaysia user directly, instead of calling international call from HK.

    Many thanks.

  • #2
    You have voice routed over WAN? You need to make sure that the users in HK have permission to use the Trunks in Malaysia.

    Then, when HK user make call, Shoretel will see that it is a local number to Malaysia, and route it over the WAN and out of Malaysia's trunk.

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    • #3
      We are using VPN to connect both sites.

      Is there any problem if both sites are using the same trunk access code to access the trunk in their site? Says, HK users can make local call by press 9 xxxxxxxx and same as KL. Is there any conflict there?

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      • #4
        No, that is normal to use the same trunk access code.

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        • #5
          You also need to make sure that the users have international access allowed.

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          • #6
            Can explain more about the logic?

            A user belongs to site HK and trunk access code of both HK site and Malaysia site are 9. When this user press 9 plus HK local number, how can the system interpet the number is HK local number and not using Malaysia's trunk for making call?

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            • #7
              OK. One of the big selling points of VOIP is least cost routing. If your users have permission to use both trunk groups, and you have defined what the local numbers are for each trunk group, then the Shoretel system will automatically route the call through the trunk that will cost the least...meaning, if the user in HK is calling Malaysia, it knows to send the call over the WAN to the local trunk group in Malaysia.

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              • #8
                Does it relate to any dialing plan implementation? Do I need to dial 9 + 001 + 60 (Malaysia area code) + phone number from HK and dial 9 + 00 + 852 (Hong Kong area code) + phone number? Or just dial 9 + area code + phone number?

                Sorry for too much not clear in this point.

                Many thanks.

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                • #9
                  The user in HK would dial the number as they normally would, once the digits have been collected, Shoretel looks to see if there is a trunk local to that number and sends the call out of that trunk.

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