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  • Workgroup agent report

    Using ST 7.5 we need a single report to associate all inbound calls to a Workgroup answered by Workgroup Agents even if their extension is in use and they grab an incoming call from the Queue Monitor on a second line. I'm finding that those calls are represented in the User Activity Detail reports, but not the Workgroup Agent Detail/Summary Reports. Any existing solutions, custom reports, etc. available?

  • #2
    We have replicated many of ShoreTel's reports, but I don't think we came across that problem while doing so--I'll have to test that!

    In any case, we'd be happy to help. Please give us a call at 330-335-7271 and ask for Tim.