Change Transfer Type on 212K phone

[Nelson]

All our phones are 212K. The transfer button on the top right is a consultative transfer, is there a way we can change this to blind transfer??
Without using one of the speed dial?

[eazeaz]

Transfer

We have a similar problem on all our 560's. I was told that it was "By Design".

If suzie-q at the front desk answers the phone, hits transfer, dials an extension and Hangs up, the person being transferred to (internal) sees the name "Suzie-Q", they have NO IDEA it was a transferred or EXTERNAL call. Once the other internal party picks up the phone the caller id switches to show the external caller.

It is doing a consultative transfer even though the transferring party hung up. It does not complete the transfer and switch caller ID Info until the other internal person picks up the call.

If the transfer is done through the Call Manager it behaves as you would expect.

This may sound like a small deal until you realize that the person being transferred TO may pick up the phone and say, "Hey Sexy Suzie" and it is really a customer and not an internal call........

Once the transferring party hangs up the transfer should become BLIND and not CONSULTATIVE......no one is there to do the consult!

[Forum]

We have a similar problem on all our 560's. I was told that it was "By Design".

By design, or lack of understanding?

Shoretel ustilizes a 3 step transfer.
Step 1, Press the "Hard Key" TRANSFER
Step 2, Dial the Extension
Step 3, Press the "Soft Key" XFER (I think that's how it's labeled, it' the first one on the left.

That is how to properly "Blind Transfer".

Now, here is what is happening in your situation. The user hits Transfer, selects the extension, and then hangs up. What they did was select transfer, which places the caller on hold, and opens a second line. This second line is what is calling the other user. then the phone merges the call when it recognizes that the party hung up. It's hard to explain, but you can sit there and visualize it.

I teach that in all my new user classes. Transfer with Consult is the default, as it is more politically correct.

I'm not sure of the 212k, as I've never dealt with one, but I am sure it's possible.

There are 2 things that always confuse new users. 3 Step transfer, and NOT using the hold button to answer a second incoming call. All can be overcome by training.

[Nelson]

My 212K does not have a soft key for transfer.
My only option after I punch the extension is CANCEL.

I was just wondering if there was a way. I can live with a speed dial..

thanks

[cburgy]

My 212K does not have a soft key for transfer.
My only option after I punch the extension is CANCEL.

I was just wondering if there was a way. I can live with a speed dial..

thanks

In 6.1 the 212k did only do a consult transfer with the hard key. I thought in 7.0 they corrected the problem and defaulted it to blind transfer. What version are you running?

[eazeaz]

Transfer

I understand why it is doing what it does during a transfer, however I think it should show a different default behavior.

Once I have transfered a call and hang up, the call should no longer be "coming" from me. Once I hang up the call should leave my "2nd" line and be transferred on blind. Hanging up should be the equivalent of the "Xfer" soft key.

We do not hit the extra softkey as the delay is set to only one second. I think hanging up should be sufficient.

[davidj]

I teach that in all my new user classes. Transfer with Consult is the default, as it is more politically correct.
...
There are 2 things that always confuse new users. 3 Step transfer, and NOT using the hold button to answer a second incoming call. All can be overcome by training.

I agree with eazeaz' last comment that "hanging up should be the equivalent of the 'Xfer' soft key." As a new system admin, I've observed that our receptionist - who is thinking she is blind transferring - needs to learn the "3 step." Too many calls appear to be directly from her, and only too late do we see the outside callerID. I would modify my own practice of sending all "operator" calls to VM (or secretary) if I could first screen the caller ID.

Been lurking for a while. We just converted (Dec 21) from a Lexar 1001 series digital PBX, circa 1985 (core) and 1994 (LX37 series phones), so this is quite a learning curve!

[Forum]

One thing to realize, in earlier versions, if you selected transfer and just hung up, it used to hang up on the caller. At least now it transfers it (even though as a consultive rather than a blind). So that alone is an improvement.

I do believe there is a way to extend that 1.5 second delay as well...