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  • Nelson
    replied
    Is there a way I can put the *18XXX into a speed dial??
    so the user can just hit the button instead of entering this code?

    Leave a comment:


  • Forum
    replied
    Originally posted by Nelson
    Charles,
    I think I found it.
    Is that the same as the 'call stack full'??
    And the code should be *18 then hunt group, right??
    I will give it a try tomorrow..... thanks
    That would be it!

    Good Luck
    Charles

    Leave a comment:


  • Nelson
    replied
    Charles,
    I think I found it.
    Is that the same as the 'call stack full'??
    And the code should be *18 then hunt group, right??
    I will give it a try tomorrow..... thanks

    Leave a comment:


  • Nelson
    replied
    It is a hunt group.

    I do not see a busy destination setting for the hunt group.
    Can you tell me where I can find it?
    I am also not familiar with the 'hunt group busy'.
    How do I set it up and how does she toggle it?

    Leave a comment:


  • Forum
    replied
    is it a hunt group, or an individual?

    If it's an individual, have her change her call handling mode

    If she's in a hunt group, change the busy destination to the other department, and show her how to togle 'hunt group busy' from the phone.

    Leave a comment:


  • Nelson
    started a topic Toggle On-Hours and Off-Hours

    Toggle On-Hours and Off-Hours

    We open on Sundays with minimal crew.
    There is only 1 person on the switchboard. And when that person need to take a break, need to be able to put the phone system to Off-Hours so the incoming calls will go to the other dept.

    How do I accomplish this??
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