Toggle On-Hours and Off-Hours

[Nelson]

We open on Sundays with minimal crew.
There is only 1 person on the switchboard. And when that person need to take a break, need to be able to put the phone system to Off-Hours so the incoming calls will go to the other dept.

How do I accomplish this??

[Forum]

is it a hunt group, or an individual?

If it's an individual, have her change her call handling mode

If she's in a hunt group, change the busy destination to the other department, and show her how to togle 'hunt group busy' from the phone.

[Nelson]

It is a hunt group.

I do not see a busy destination setting for the hunt group.
Can you tell me where I can find it?
I am also not familiar with the 'hunt group busy'.
How do I set it up and how does she toggle it?

[Nelson]

Charles,
I think I found it.
Is that the same as the 'call stack full'??
And the code should be *18 then hunt group, right??
I will give it a try tomorrow..... thanks

[Forum]

Charles,
I think I found it.
Is that the same as the 'call stack full'??
And the code should be *18 then hunt group, right??
I will give it a try tomorrow..... thanks

That would be it!

Good Luck
Charles

[Nelson]

Is there a way I can put the *18XXX into a speed dial??
so the user can just hit the button instead of entering this code?