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  • Activity Reports on Auto Attendant Extensions

    With our larger offices that have actual operators its easy to run a User Detail Report against the extension and get a look at how many calls are coming in.

    But we have several offices that use a simple auto attendant to handles incoming calls. We have tried a few different things to try and get some reports but it doesn't seem like we can anything come back.

    Does anyone know if you can do reporting on auto attendants?

  • #2
    The CDR data does not contain the information needed to report on calls to AAs. When our customers have wanted to report on AAs, we've needed to write a service which monitors for activity and records it in a separate database.

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