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  • Any problems with latest 9.2 build 14.42.2905.0 ?

    We are getting ready to upgrade to build 14.42.2905.0. I would appreciate hearing from those who upgraded to this recent version and whether it has been good or bad?

    Any "gotchas" and comments?

  • #2
    9.2 introduces the infamous LLDP that is tunrned on by default.

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    • #3
      I upgraded our system from v8.1 to v9.2 Build 14.41.9506.0 this past weekend. Everything is going very well. Two issues during the upgrade though:
      - one of our IP230's was rendered unbootable during the firmware upgrade
      - one of our DVM's (a Windows 2003 virtual machine) had an issue with the ShoreTel TMS not starting after the upgrade. I deleted the ShoreTel Remote TAPI Service Provider entry in Control Panel\Phone & Modem Options\Advanced and then reinstalled the upgrade. No issues after that (not sure if this is related to the VM, because our Dallas DVM (Windows 2003 physical machine) did not have any issues at all during the upgrade.

      The Call Manager upgrades have also gone very well.

      Comment


      • #4
        PCM issue

        Hello,
        the Call Manager 9.2 Build 14.42.2905.0 has a bug.
        Here is what an ShoreTel Engineer wrote:

        This issue was discovered from the upgrade from 13.26.4817 to 14.42.2905.

        • If a Client PC user tries to shut down there PC with Personal Call Manager still running; the PC will NOT shutdown.
        • The user must exit out of PCM; then issue the Shutdown on their PC’s.
        • Workaround: Exit PCM first, then shutdown

        Next Steps:

        • This is a known issue and is currently being investigated by ShoreTel
        • I will be reproducing in the TAC Lab and escalate.


        So we just installed the newest ShoreTel 10.1 Call Manager without problems.

        Cheers,

        Johannes

        Comment


        • #5
          Originally posted by jweiss View Post
          the Call Manager 9.2 Build 14.42.2905.0 has a bug.
          Here is what an ShoreTel Engineer wrote:

          This issue was discovered from the upgrade from 13.26.4817 to 14.42.2905.

          • If a Client PC user tries to shut down there PC with Personal Call Manager still running; the PC will NOT shutdown.
          • The user must exit out of PCM; then issue the Shutdown on their PC’s.
          • Workaround: Exit PCM first, then shutdown
          We are experiencing the client shutdown problems on a number of machines. Oddly enough, using the Ctrl-Alt-Del shutdown method works without closing PCM first.

          We are also experiencing Tapi issues with the latest build on Server 2008. I think the issue is somehow related to Tapi logging. The Shoretel app is trying to save the log files to the C:\Windows\System32 restricted folder, rather than the \Shoreline data\Logs folder. Hopefully support will come through with a fix soon.

          Comment


          • #6
            The upgrade from 14.41.1108.0 to 14.42.2905.0 this past weekend went very smooth except for one problem.

            Monday AM two users reported not being able to answer calls to their phone. The symptoms were:
            Phone would ring but user could not pickup the call. The green blinking icon would continue to blink after the handset was raised. User was still able to make calls out. When phone was placed “out of office”, call would continue to ring rather than roll to voice mail. Using the Trunk test tool would show the extension as unknown.

            To make a long story short, the problem occurs when the first name field is longer than 18 characters. Not sure about last name field. We didn’t bother testing once problem was located. This seems to be a bug introduced with the new build since these existing accounts worked under the old 1108 build.

            In our case, both users were answering department extensions which tend to have long descriptive names.

            This has been reported to ShoreTel support. In case it makes a difference, we are running on Windows 2008 spk 2.

            Comment


            • #7
              Problem duplicated in lab and will be fixed

              Originally posted by dalva View Post
              The upgrade from 14.41.1108.0 to 14.42.2905.0 this past weekend went very smooth except for one problem.

              Monday AM two users reported not being able to answer calls to their phone. The symptoms were:
              Phone would ring but user could not pickup the call. The green blinking icon would continue to blink after the handset was raised. User was still able to make calls out. When phone was placed “out of office”, call would continue to ring rather than roll to voice mail. Using the Trunk test tool would show the extension as unknown.

              To make a long story short, the problem occurs when the first name field is longer than 18 characters. Not sure about last name field. We didn’t bother testing once problem was located. This seems to be a bug introduced with the new build since these existing accounts worked under the old 1108 build.

              In our case, both users were answering department extensions which tend to have long descriptive names.

              This has been reported to ShoreTel support. In case it makes a difference, we are running on Windows 2008 spk 2.
              As a follow up: ShoreTel has been able to duplicate the problem and it will be fixed in future releases.

              Comment


              • #8
                Has the problem with logging off been fixed in a later release? If so, when was release available and what build do I need to go to?

                Comment


                • #9
                  Originally posted by Wisconsin Scott View Post
                  Has the problem with logging off been fixed in a later release? If so, when was release available and what build do I need to go to?
                  Ditto. Is there a known fix for this yet?

                  Comment

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