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  • Caller id issues with Cisco CallManager 6.x

    Caller id does not work from ShoreTel to Cisco Callmanager 6.x.

    The Cisco TAC says that the ShoreTel needs to send the Information Element as a subsequent facility Display IE element instead of using FACILITY.

    Has anyone else had this problem? If so, what was your fix for this problem?

    Here is an example of how the Information Element should be send to the Cisco CallManager:

    Facility i = 0x9F8B0100A11202013E020100800A526F62204C656574756E
    Protocol Profile = Networking Extensions
    Component = Invoke component
    Invoke Id = 62
    Operation = CallingName
    Name Presentation Allowed Extended
    Name = Bill Bass
    Display i = 'Bill Bass'
    Calling Party Number i = 0x0081, '3866'
    Plan:Unknown, Type:Unknown
    Called Party Number i = 0x80, '1670'
    Plan:Unknown, Type:Unknown