[travisbconley]

Did you get this resolved? We are having the same type issue on our Citrix farm

[Tenny321]

I don’t know what to say. Our problem was the tapi.

When the Call Manager’s go down in the (on the TS) phone and modem setting under the ShoreTel properties does it say the phones are connected or something saying it is disconnected?

[Nelson]

Tenny, tried that already. Still having the same issue.

[Tenny321]

Did you try this?

[Tenny321]

Well maybe ShoreTel's Suggestions can help you then. They told me to delete all of the users profile in the registry. Bad thing is if you have 100's of users and 2 terminal Servers like us you have to load and unload each of the users registries. They made me do this twice and it never worked.

What you need to delete:
HK_CurrentUser\Software\ShoreLine Teleworks

Delete the whole "ShoreLine Teleworks" key
You could make a script that does this but ShoreTel, i found out, is picky when it comes to editing registry.

Do you know how to load each users registry? How many servers you go? How many users on TS?

This did not work for me but it may for you.

[Nelson]

After I did the install, I went to the Phone and modem options.
And the ShoreTel Remote TAPI was there.
And I entered the following keys on the regedit, and followed all your instructions above. Everything looked good after I installed it.

[Tenny321]

It seems that the process was not completed then.

Go into the Phone and modem Options. Click advanced. Click Add. Add the ShoreTel Remote TAPI Service Provider. This was supposed to auto install after the reinstall. From there do this (Copied from above):

Open registry (regedit)
go to "HKey_LM\software\shoreline Teleworks\Remote TSP\Provider##" Should only be one.

In there do the following keys (make them if they are not listed)
AppServer (Reg_DWORD) Hex value = 1
Server (Reg_SZ) Value = IP of you Server
UserName (REG_SZ) Value = ShoreTel
Restart
In "Phone and modem options" under advanced open ShoreTel
Under Provider Status there should be Multiple Devices. This means it is working (for now).

[Nelson]

Tenny, Just did a complete re-install last night.
But Call Manager hanged again this morning..
I did not run the tspinstall.exe. Just entered it through the registry.
One thing I noticed, the path
"HKey_LM\software\shoreline Teleworks\Telephony Management Server\ Configuration\ProviderID is not there.
Actually, it stopped here HKey_LM\software\shoreline Teleworks. I do not see Telephony Management Server.
Did I miss anything?

[Nelson]

Just noticed it is Tenny, not Terry. I apologize.
No, we do not have a proxy server.
Thanks again.

[Tenny321]

Also if you have a proxy server there are certain things to be aware of. Do you have a Proxy server?

[Nelson]

Oh, never mind, the decimal value of e is 14.. lol

Anyway. I will uninstall again tonight and try adding it through the registry.

I will let you know if it works tomorrow..

Thank you

[Nelson]

Terry,

This is what I have under the regedit.

"HKey_LM\software\shoreline Teleworks\Telephony Management Server\ Configuration\ProviderID" e
"HKey_LM\software\shoreline Teleworks\Remote TSP\Provider##" Provider14

should I change the e to a 14 ??

[Tenny321]

do not do the tspinstall.exe. This is a manual way that worked for me.

Also check the following:
"HKey_LM\software\shoreline Teleworks\Telephony Management Server\ Configuration\ProviderID"
equals the same Decimal number as Provider number here "HKey_LM\software\shoreline Teleworks\Remote TSP\Provider##"

[Tenny321]

I had this same problem for over a week, ShoreTel support did not help at all. What i had to do was manually put the TAPI as a terminal Service. (restart when nessessary)

Uninstall ShoreTel CM from the TS
In "Phone and modem options" under advanced make sure ShoreTel is not there.
Install ShoreTel (restart i think)
Open registy (regedit)
go to "HKey_LM\software\shoreline Teleworks\Remote TSP\Provider##" Should only be one.

In there do the following keys (make them if they are not listed)
AppServer (Reg_DWORD) Hex value = 1
Server (Reg_SZ) Value = IP of you Server
UserName (REG_SZ) Value = ShoreTel
Restart
In "Phone and modem options" under advanced open ShoreTel
Under Provider Status there should be Mutiple Devices. This means it is working (for now).

Hope this helps
o

[Nelson]

Charles,

It looked good this morning. Everyone was happy for at least 2 hours.
And then it locked up again.
I don't know what to do next?? This is very frustrating..
Do you have any other advice I can try??