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  • Tapi Driver for windows

    Hi,

    We use RMS service desk. We would like to integrate it with our ShoreTel 9 install.

    We need to get windows to recognise the ShoreTel Tapi driver. I though installing PCM would do this.

    Has anyone integrated there helpdesk system with ShoreTel?

    Can someone point me in the right direction for the Tapi driver?


    J.

  • #2
    If Call Manager can make calls, then the TAPI driver is installed. If your application cannot see it, then there is some incompatibility. Perhaps the supported versions of TAPI don't match, or perhaps the software expects a DATA_MODEM capability when ShoreTel does not offer it.

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