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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Anyone seen this error message before?

    Event ID 156
    Switch ATL T-1: DSP dsp dma seq error oldseq=16946 newseq=57495 cnt=57495 hpiseq=16946 dsp=0 intcnt=299715799 error_cnt=0
    - 100 utilization

    PRI connected to T-1 switch. Running 6.1 11.15.3601
    Rebooting T-1 switch seemed to clear it. System has been running for 2 months without issues.

    Any ideas would be appreciated.


  • #2
    That error is indicating that the DSP (Digital Signaling Processor) is running at 100%, usually a reboot clears the issue, but if it continues to happen, contact ShoreTel TAC.


    • #3
      Turns out the T1 switch was shooting craps. Ended up RMA'ing it back after getting a loaner from a local partner.