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  • reports on workgroup voicemail

    Is there a way to find out within a workgroup how many or how often a call coming into that workgroup gets sent to VM?
    I have looked in the Shoreline Data\VMS\message folder but that really doesn't tell me where the call went and where it came from.
    Anyone have any advice or suggestions?

    Thanks,

  • #2
    From the server, log into Director and run the "Workgroup Service Level Summary Report". That will tell you how all calls to workgroups were handled.

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