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  • How to connect with two Shoretel syetems?

    I have a customer. they have two shoretel systems. There is a main server A in Shanghai and other main server B is in Beijing. How to connect with two Shoretel syetems, The Extension of Main server A and Main server B can communicate each other?

  • #2
    Make route points on Server A for the users on server B, and have the route point always forward to the external number of the user.

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    • #3
      or 2 T1 switches, and do T1 tie trunks. Or Sip tie trunks. Or ALS on one side, and Analog DID Trunks. You have a fir number of options.

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      • #4
        Originally posted by Bobby_Digital View Post
        Make route points on Server A for the users on server B, and have the route point always forward to the external number of the user.

        Could you tell me the detailed steps ?

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        • #5
          Originally posted by Miersk View Post
          or 2 T1 switches, and do T1 tie trunks. Or Sip tie trunks. Or ALS on one side, and Analog DID Trunks. You have a fir number of options.
          Could you tell me the detailed steps ?

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          • #6
            1. Log into Shoreware Director
            2. go to call control
            3. go to route points
            4. create a new route point
            5. give it an extension
            6. at the bottom, choose always, forward to:
            7. enter the external number for the person you want this extension to represent
            8. save it
            9. test

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            • #7
              If you already have an existing data connection between the two sites, you can set up off system extensions. This way you aren't dialing out a PRI.

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              • #8
                I think you would need a tie line then, to set up off system extensions. I was trying to think of how to do it, with the existing equipment.

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                • #9
                  You should leverage SIP trunks if you have data connectivity between the two systems, this is exactly how a legacy integration would work if doing a tie-line (although it is typically T1/E1).

                  Alternatively, consider merging them into a single image system. Without knowing specifics of your environment, it'd be tough to understand why that wasn't the case to start and whether it should be the case or not.

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