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  • User Admin Buttons Disabled / Grayed Out

    Does anyone know why the buttons on the top of the User administration page are disabled/grayed out? I'm using ST6 and when I go to Users-> Individual Users -> USERNAME; the buttons 'New, Copy, Save, Delete, & Reset' are all disabled (I cannot click on them).

    We have an ex-employee who I need to remove from ST, but can't. Thanks in advance.

  • #2
    Go to your Quick Look page > Click services > make sure the mysql service is running.

    I think the shortel 6 had the mysql.

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    • #3
      No, ST6 is using Access.

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      • #4
        Sorry my bad.

        Are you logged in as the administrator?

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        • #5
          Figure it out. This was happening because of a database version conflict. I posted my solution at:

          http://www.shoretelforums.com/forums...ase-error.html

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