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  • Need time of day routing for 800#

    I have an 800# that goes into an ACD group on the East Coast so it is answered by a real person. I would like this phone number to ring to a route point from 6PM to 9PM ET.

    This is easy to do if the line is answered by an auto-attendant, but can I do it otherwise?

    Steve
    Boston, MA

  • #2
    Create a schedule for the route point with on hours of 6pm - 9pm on the days you want.
    Set the off hours to go to the ACD group. Should get you where you want to be.

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