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  • Queued calls not showing up in Queue Monitor for one supervisor

    We are using the basic (canned) version of Shoretel Workgroups and are on version 9.2.

    The problem we are experiencing is one supervisor can see calls queuing up in her Queue Montior screen on her PC while the other supervisor cannot. Everything seems to be set up the same for both users. They both have "operator" client type and have the exact same User Group.

    Does anyone know why this happening and how to resolve it?

    Thanks

  • #2
    Was Call Manager recently installed or was it working and then it just stopped? When Call Manager was installed did you run "install as Administrator"..? If not, uninstall and re-install as administrator..I have had this fix this issue.

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