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  • Analog extensions / primeline

    All,

    I hate to ask what should be such a simple question, but is there a way to have an analog extension set to automatically select a trunk group when it goes off hook? I've got a couple of credit cards machines that need to be hooked up, and I don't have access to reprogram them to dial 9 when they go off hook so I'd like to do it in the Shoretel server but I can't see any way to do that. Thanks.

  • #2
    I usually reprogram them to dial '9'.
    or a reccomend they go with a web-enabled CC machine. It looks like the same box, but connects to the CC auth through the internet via encryption. Super quick this way!

    Charles

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    • #3
      Thanks, Charles. I kept looking, and figured that I must've missed something. I have a bad habit of not seeing the simple things, but I guess in this case it just can't be done.

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      • #4
        9

        I would also like a way to have the analog lines AUTO select an outbound trunk group. I have several multifunction copier/fax machines that you can NOT pre-program a 9 into. Users have to remember which machines need the 9 and which do not.

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        • #5
          Label Them

          The easiest fix for that problem is a low-tech solution. Get a labeling machine and put a label on those fax machines next to the keypad that says "Dial 9 First".

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          • #6
            Duh

            We have 15 fax machines around here. Some are on true analog lines, some are not. Expecting users to remember which machines they have to dial 9 on, or even read labels at each fax machine, is like expecting users to follow any other directions.

            Some machinery (some credit card/atm machines) you can not have dial a 9 first. The machine stores the number from the factory and can not be edited.

            With such a full featured product, I would think an "Automatically select closest available outbound trunk group" would be a piece of cake. Our old piece of junk vodavi system had no problem performing this function.

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            • #7
              Originally posted by eazeaz
              We have 15 fax machines around here. Some are on true analog lines, some are not. Expecting users to remember which machines they have to dial 9 on, or even read labels at each fax machine, is like expecting users to follow any other directions.

              Some machinery (some credit card/atm machines) you can not have dial a 9 first. The machine stores the number from the factory and can not be edited.

              With such a full featured product, I would think an "Automatically select closest available outbound trunk group" would be a piece of cake. Our old piece of junk vodavi system had no problem performing this function.
              I agree... Our 20 year old Avaya system (that we are abandoning and replacing with "technology") has no problem doing this.

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              • #8
                Im also looking for a solution to this - just curious if there was any progress in finding a way to not require dialing 9. TIA.

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                • #9
                  You can do this by editing the analog extension in the DB. In the users table, find the extension. Scroll over to the ExternalDialTone field and change the value to -1. Restart TMS and check the extension. You will now have instant dial tone.

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                  • #10
                    Originally posted by phoneguy View Post
                    You can do this by editing the analog extension in the DB. In the users table, find the extension. Scroll over to the ExternalDialTone field and change the value to -1. Restart TMS and check the extension. You will now have instant dial tone.
                    Seriously? If this works, it could be an answer to many complaints.

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                    • #11
                      Dial Tone

                      Charles,

                      can you test this? I think you are probably more suiting for testing/editing the database than I am. This would be REALLY FREAKING cool as my users would not have to remember to dial 9 on some fax machines and not on others.

                      gary

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                      • #12
                        Originally posted by eazeaz View Post
                        Charles,

                        can you test this? I think you are probably more suiting for testing/editing the database than I am. This would be REALLY FREAKING cool as my users would not have to remember to dial 9 on some fax machines and not on others.

                        gary
                        I am on ST 8.0, which uses a MySQL DB. I've never accessed it before. The Access (.MDB) in the older versions is simple.

                        let me think on it, I might be able to test it at a customer site this week.

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                        • #13
                          Originally posted by Charles View Post
                          I am on ST 8.0, which uses a MySQL DB. I've never accessed it before. The Access (.MDB) in the older versions is simple.

                          let me think on it, I might be able to test it at a customer site this week.
                          Oh come on slacker...

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                          • #14
                            Originally posted by Charles View Post
                            I am on ST 8.0, which uses a MySQL DB. I've never accessed it before. The Access (.MDB) in the older versions is simple.

                            let me think on it, I might be able to test it at a customer site this week.
                            There's a program called navicat lite - Here that is a windows GUI for MySQL databases. The username/password for the ShoreTel MySQL database can be found on the ShoreTel support site, you'll want to use the 'root' username. You also have to run navicat on the ShoreTel server because you can't connect to the database remotely.

                            To me the MySQL seems simpler than the MDB, but I also do a lot of web programming using PHP and MySQL so I'm very comfortable with MySQL as opposed to access. Of course these forums run on PHP and MySQL so I'm sure you're pretty comfortable with MySQL also.

                            --DISCLAIMER-- I don't recommend that just anybody go messing with their ShoreTel databases. Any changes you make when using navicat are made immediately and there is no "undo".. Always do a complete backup of the database before accessing it directly.

                            -Jack Smith
                            Last edited by jrsmith1279; 04-14-2008, 07:57 AM.

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                            • #15
                              this DB edit information worked - thanks a bunch for the info!

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