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  • Locating an extension in programming

    Hello,

    We have a multi site setup and several auto-attendant menus. One of our users is claiming that she is recieving calls for all of our locations errantly. I was wondering if there was a way to run a report or peek into the database to see if her number was accidently used a last voicemail box or something in our configuration.

    Thanks,
    Andrew

  • #2
    Check to see if her extension is the default destination for other site's Trunk Groups. This would cause any unassigned DID to ring to her directly.

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