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  • Report Help

    We recently upgraded our Shoretel Server to ver 8.1, and our ECC server to 501.3.5107.

    I need a report that will tell me where every incoming call goes, even if it does not route to the Contact Center. In essence, which option a caller chooses after connecting to the Main Auto Attendant menu. (my route points) I'm assuming I will need to perform a database inquiry, but I cannot put my hands on a Shotretel data dictionary to identify which fields I need to query.

    Any help or suggestions would be greatly appreciated....
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