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  • "Other Calls" column on report?

    On the Workgroup Agent Summary report, there is a column called "Other Calls". Does anyone know what type of call is classified as an "other call"?

  • #2
    Anyone have an answer?

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    • #3
      Originally posted by brianlees View Post
      Anyone have an answer?
      can youn help me set up these kind of reports? Work Group Agents/ Work Group Supervisor/ to run detailed call reports/Workgroup Agent Summary report
      Kimmie

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      • #4
        I guess that was a no.

        I have the same issue and thought maybe someone could answer the original question........

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