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  • Department codes

    We have the need to track phones and certain types of extensions (BCAs/hunt groups) for billing purposes.. a simple "department" field in director would satisfy this requirement... Has anyone bumped into this before, and if so how did you resolve it? I am currently looking at using the "jack number" field in individual users to enter a department code, and then using something like Crystal to run a report against the MySQL config DB.... somewhat workable but not great, not sure how we will track BCAs and hunt group extensions yet...