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  • Auto Route Calls

    I have a strange request where a customer is asking to have the system route to a particular extension as soon as it reads the caller ID. For example, if someone calls in on 515-222-2222 then the system auto routes to extension 125 with no user interaction. The system is only configured for analog lines. Thank you for your help.

  • #2
    Shoretel Professional Services has written a program you can buy (Call Router) that does this on a system wide basis (you'd point your analog trunk group at a route point).

    If it is on an individual user basis, Personalized Call Handling rules with Professional Call Manager can do this.