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  • MCM and desk phone

    Is there a way to have calls ring on MCM and a user's desk phone at the same time? Or is there a way to transfer a call from MCM to a desk phone?

    TIA

  • #2
    There is not currently a twinning capability. If you create two extensions (one in office anywhere for MCM and the other for the desk phone), you can use hunt groups to ring both and transfer between them. Downside, PCM wouldn't be consistent between them and you'd have to do some voicemail forwarding.

    I know Shoretel is trying to work on a real twinning capability but nothing set in stone yet. Maybe we'll get lucky and it'll come in Shoretel 12.

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