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  • Muting paging

    All our meeting rooms now have ShoreTel handsets and these are all part of a paging group used by our receptionist to contact staff and visitors around the building.

    We have had a request to temporarily disable this function, e.g. during job interviews. I'd like to achieve this without non-IT staff resorting to unplugging handsets. Would you please advise?

  • #2
    Take them out of the paging group.

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    • #3
      put them in In a meeting.

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      • #4
        Changing the mode to "in a meeting" doesn't seem to affect the receipt of paging.

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        • #5
          Have the user hit the headset key

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          • #6
            ggallaway, That's a clever idea. Unfortunately it works only once.

            It would be easy to write something that can detect changes of call handling mode and change the user group. This could allow blocking of directed intercom and converts directed paging into a normal call. Unfortunately, this has no effect on group paging, so the application would have to remove the user from the paging group for this to work.

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            • #7
              You could program a separate paging group that does not include the meeting rooms and use this when interviews and meetings are taking place.

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              • #8
                Another idea would be to make these phones analogue extensions. In Shoretel pages to analogue phones do not play automatically. Instead the phone rings until it is answered and then the page plays.

                So if you turn down or off the ringer at the start of the meeting. The page would never play, since you would not answer.

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                • #9
                  The closest I have come is turning the speakerphone/intercom volume down. Unfortunately this doesn't completely mute pages but it makes them very quiet.

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