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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Debug Question

    So, Does this make sense to anyone?

    The Telephony Management Server has logged an informational debug message. The debug message contents are:

    .\Ncc1stPartyEvent.cpp(3902) : Assertion failed: !"NccDtcpMsgLegInfo(eReason_Transfer): no related leg id"

    We are running 9.1
    Last edited by ACMITDept; 12-04-2009, 12:48 PM.

  • #2
    Did you find out what was causing this message? I am seeing the same one in the server event log.


    • #3
      Engineering has reported back that the 246 events are for development use and should be ignored in a production environment. I was provided a procedure that will turn off the event. That procedure is as follows:

      To turn off the 246 events

      Step 1. Start > Run = regedit

      Step 2. Navigate to:

      HTLM > Software > Shoreline Teleworks > Telephony Management Server > Settings

      Step 3. Create a DWORD


      Step 4. Set the Value Data to 0

      Step 5. Restart TMS for this to take into affect


      • #4
        Shoretel phone system logs alot of information; What i do is I create event filters to look for specific event logs that are critical to the system or what ever you want to monitor.


        • #5
          I have a customer that is having a lot of these event ID's 246. The message is "unknown caller id...ignoring. They are getting an average of about 20 or 30 an hour, sometimes more. Engineering said that it is not a problem, just informational, and they can't do anything about it. I tried the registry edit above to see if that will stop these messages and so far it seems to have worked. Thanks for the input Miersk!